Privacy Policy

1. Introduction

Yacht Charter Base ("YCB", "we", "us", or "our") operates the website www.yachtcharterbase.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our yacht charter services.

We are committed to protecting your personal data and respecting your privacy rights in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, postal address
• Booking Details: Charter dates, destination preferences, group size, special requirements
• Communication Data: Inquiries, feedback, and correspondence via email or contact forms
• Payment Information: Processed securely through our payment providers (we do not store credit card details)

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click behavior, referring website
• Location Data: Country and city (derived from IP address)

3. How We Use Your Information

3.1 Legal Basis for Processing

We process your personal data based on the following legal grounds:

3.2 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Booking Records: 5 years for legal and insurance purposes
• Financial Records: 7 years for tax compliance
• Marketing Data: Until consent is withdrawn
• Analytics Data: 26 months (Google Analytics default)

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website usage. Cookies are categorized as follows:

4.1 Cookie Categories

5. Third-Party Services

We work with trusted third-party services to provide and improve our services:

5.1 Analytics and Advertising

• Google Analytics: Website traffic analysis (Privacy Policy: Google Privacy Policy)
• Google Ads: Advertising and remarketing services

5.2 Customer Support

• Crisp: Live chat and customer support (Privacy Policy: Crisp Privacy Policy)

5.3 International Data Transfers

Some of our third-party providers process data outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including:

• EU-US Data Privacy Framework certification
• Standard Contractual Clauses approved by the European Commission

6. Your Rights Under GDPR

As an EU resident, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at privacy@yachtcharterbase.com. We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection
• Secure data storage and backup procedures

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you of any breaches as required by law.

8. Contact Information

For questions about this Privacy Policy or your personal data, please contact us:

Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.